Refund policy

MASNUAT — Return & Refund Policy

At MASNUAT, many of our garments are produced to order. We believe in transparent purchasing, thoughtful production, and treating every customer fairly.

Made-to-Order Production

Our purchasing windows allow customers to place orders before production begins. Once the purchasing window closes, garments enter production, which typically takes 3–4 weeks. Shipping and delivery time are additional.

Cancellations

Customers may request cancellation before production begins. Once production has started, cancellation requests will be reviewed individually.

Returns and Exchanges

Customers may request a return within 14 days of delivery. Eligible items must be unworn, unwashed, undamaged, and returned with original tags.

Made-to-order garments are not automatically excluded from returns. Eligibility depends on the item’s condition, applicable law, and whether the garment was personalized.

Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective garment, contact MASNUAT promptly with your order number and photographs. We will work toward an appropriate resolution, including replacement or refund where required.

Refunds

Approved refunds are returned to the original payment method. Processing times may vary by payment provider.

Delayed or Unfulfilled Orders

If an order cannot be fulfilled within the stated timeframe, MASNUAT will communicate available options and honor applicable customer cancellation and refund rights.

Customer Support

For return requests, cancellations, or order questions, contact us through the customer service email listed on our website.